Returns and Exchanges
What is your return and exchange policy?
Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels attached and all packaging. No merchandise that has been worn or is used or damaged will be accepted for return. If these c
How do I return an item?
To return an item, first request a return authorisation via the link below and then simply follow the instructions :. https://droledemonsieur.com/a/return
How do I exchange my item(s)?
To exchange an item, first request a return authorisation via the link below and then simply follow the instructions. https://droledemonsieur.com/a/return. Exchanges are shipped to you free of charge. If you would like to exchange an item for another
Who bears the costs of the return shipping?
The return shipping costs are at the customer’s own expense. Customers will be refunded the equal amount paid for the item(s) returned, minus the return shipping label provided during the request return. Please keep proof of dispatch of the return un
How long do I have to return an item?
Returns must be made within 14 days of delivery.
I received an item from you as a gift, can I return it?
If the gift was purchased from us online, you can return it within 14 days of delivery. The item must be in its original condition, unworn and with all tags attached.
How will the returned item be credited?
If you return an item to us, you will receive your refund via the original payment method. If you paid by card, the value of the item will be credited to your card. If you paid by PayPal, the value of the item will be credited to your PayPal account.
I wish to remove an item from my return?
It is not possible to remove an item from a return that is already in progress, but it is possible to cancel that return and create a new one via the following link:. https://droledemonsieur.com/a/return
I want to cancel my return, is that possible?
You can cancel your return on this link : https://droledemonsieur.com/a/return. Please contact customer service if you need assistance.
End of Season Sales
End of Season Sales items are not refundable. They can only be exchanged for a e-store credit or for a different size.
Archive Sale
Archive Sales items are not refundable. They can only be exchanged for a different size if the size is available.
Defective or damaged products
If any of the items delivered are defective or damaged upon receipt, please ensure that you contact us within 14 days of receipt.
Store
Items purchased in-store are not refundable. They can only be exchanged up to 1 month after purchase, in-store only. Items purchased on the website cannot be refunded in store. They can only be exchanged in store or returned online following the inst