Drôle de Monsieur 

<p id="isPasted">If any of the delivered items you received are damaged or defective, you must contact us within 14 days of delivery.</p>

If any of the delivered items you received are damaged or defective, you must contact us within 14 days of delivery.

An item I received is damaged or defective, what should I do?

Shipping and Delivery

Discover more about Drôle de Monsieur

How do I contact Drôle de Monsieur?

Customer Service: Public Holiday Closures

How can I join the Drôle de Monsieur team?

How do I know my size?

If an item or a size is out of stock, what can I do?

How do I take care of the products bought?

What payment methods does Drôle de Monsieur accept?

How can I have access to my invoice?

How can I pay in 3x without fees ?

General Information

How do I subscribe to the Newsletter?

Why should I create a Drôle de Monsieur account?

I’ve forgotten my password, what should I do?

My Account

How do I track my order?

Where does Drôle de Monsieur ship to?

What are the delivery options and times?

Can I change my shipping address?

What are the conditions of in-store delivery?

Can I cancel or edit my order?

Will I have to pay customs fees?

Where is my order dispatched from?

One of the items I received does not match my order, what should I do?

One item is missing from my order. What should I do?

What is your return and exchange policy?

How do I return an item?

How do I exchange my item(s)?

Who bears the costs of the return shipping?

How long do I have to return an item?

I received an item from you as a gift, can I return it?

How will the returned item be credited?

I wish to remove an item from my return?

I want to cancel my return, is that possible?

End of Season Sales

Archive Sale

Defective or damaged products

Store

Returns and Exchanges

Shipping policy

Track your order

Customs fees and taxes

Click & collect delivery

Shipping

An item I received is damaged or defective, what should I do?Updated 2 months ago